FAQ – Frequently Asked Questions
General
What makes LABORATORY DAMMANN scented candles special?
Hand-poured in Germany with the highest precision, our candles combine pure natural power with exquisite craftsmanship. Each fragrance is carefully developed using 100% pure essential oils – unique, long-lasting, and free from synthetic fragrances.
The organic soy wax from France is sustainable, plant-based, and ensures clean, even, and long burning. This creates atmospheric moments full of warmth – consciously crafted, vegan, and in harmony with people and the environment.
Which ingredients are used?
We use only pure essential oils, organic soy wax from France, and high-quality pre-waxed wicks from the Westdeutsche Dochtfabrik, manufactured in Germany under strict quality standards. They are certified according to Öko-Tex Standard 100 and carry the RAL quality mark for candles (RAL GZ-041) – a guarantee of safety and freedom from harmful substances. All components of our candles are high-quality, eco-friendly, and free from paraffin, palm oil, or artificial additives.
How long do the candles burn?
Burning time varies by size, approximately 16–64 hours. For optimal fragrance, allow the candle to burn until the entire wax surface is liquid.
What is frosting and is it a defect?
Frosting consists of fine, white crystals that can form on the surface of soy wax candles. It occurs naturally and is a sign of the purity and quality of the wax. Frosting does not affect scent or burn time and is therefore not a defect, but a feature of high-quality, hand-crafted candles.
Can the candle jars be reused?
Yes, after burning, the stylish vessels can be reused – for example, as a tealight holder, coffee cup, or for creative DIY projects.
What are the candles particularly suitable for?
Whether meditation, wellness, home spa, or daily mindfulness rituals – the compositions support emotional balance, mental clarity, and create a cozy, relaxing atmosphere.
How fast is shipping?
Typically within 2–6 business days. Delivery is climate-neutral and plastic-free.
Where do you deliver?
Shipping is available within Germany and selected EU countries.
How can I get in touch?
For questions, individual inquiries, or business requests, please use our contact form or email info@laboratorydammann.de.
For Business Customers
Does LABORATORY DAMMANN offer B2B conditions?
Yes, we offer special purchasing conditions and B2B pricing for concept stores, boutiques, studios, practices, or hotels.
Are samples or test products available?
On request, we provide a curated sample set to experience our fragrances and quality beforehand.
How does a business inquiry work?
Contact us via the contact form or directly by email at info@laboratorydammann.de. We will be happy to prepare an individual offer.
Are the products suitable for therapeutic use?
Yes, the candles are ideal for wellness, yoga, or therapeutic settings and promote mindfulness and emotional well-being.
Care & Usage
How do I trim the wick correctly?
Before each lighting, trim the wick to approximately 5 mm. This ensures a steady flame, prevents soot, and extends the candle’s life.
Why does a wax ring form?
A wax ring appears if the candle is burned too briefly. To ensure even burning, allow the candle to burn until the entire surface is liquid (about 1–4 hours depending on size). Always place the candle on a flat, stable, and heat-resistant surface.
How can the jar be cleaned after burning?
Warm remaining wax gently (e.g., in a warm water bath) and remove it with a soft cloth. The vessel can then be reused.
What if the flame is too small?
An unusually small flame may be caused by the wick. Check the length and adjust carefully to the recommended 5 mm.
Fragrance Effect & Aromatherapy
How do pure essential oils work?
Essential oils affect the limbic system in the brain via the sense of smell, influencing emotions, memories, and relaxation. Depending on the scent, they can be calming, balancing, or activating.
How do the fragrances support emotional well-being?
Each composition promotes inner balance, reduces stress, and creates clarity – all without artificial additives or irritants.
Are the candles suitable for aromatherapy?
Yes, using 100% pure essential oils makes the candles ideal for aromatherapy, meditation, or mental regeneration.
How strong is the fragrance?
Our candles are eau-de-parfum strength, with high fragrance concentration. Some scents are gentle, others more pronounced – always natural, atmospheric, and never overwhelming.
Which fragrance families are available?
We offer warm, woody, citrus, floral, and herbal notes, tailored to different moods and needs. A full overview of all fragrance profiles is available directly in the shop.